Needs Assessment & Roadmap: We conduct stakeholder workshops to define your customer engagement model—across sales, medical affairs, and patient support—and draft a phased implementation plan.

Platform Selection & Customization: Whether Salesforce Health Cloud, Veeva CRM, or custom-built systems, we configure entities, page layouts, and workflows to mirror your promotion, sampling, and compliance processes.

Data Migration & Integration: We orchestrate seamless data flows between your CRM, RWE platforms, ERP, and third-party systems (e.g., marketing automation, telephony, eDetailing).

Training & Change Management: Our certified trainers deliver role-based curricula, hands-on workshops, and user-adoption analytics to ensure rapid ROI.

Governance & Maintenance: Ongoing support includes release management, security audits, and enhancement roadmaps to adapt as business objectives shift.